Deliver personalised automation and create consistent, unified experiences throughout the customer journey whilst helping your support team to solve >80% of inquiries instantly. Lift CSAT, improve brand interaction and capture and analyse interaction data with ease.
Eliminate long wait times with instant support 24/7, in any language, on any channel.
Power richer conversations with an industry leading NLU model and AI that can recognise and translate common speech patterns to respond quickly and accurately.
Proactively engage customers to accelerate onboarding, increase product adoption, reduce churn, promote new product sales and subscription upgrades. Ada’s brand interaction platform acts on each customer’s unique information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations – in over 100 languages.
Connect with customers anytime, anywhere with interaction AI underpinning the customer journey. Identify customers and their intent through natural interaction, then route customers to the right teams at the right time.
Unlock interaction data and surface immediate, actionable steps to continuously improve CX.
Free up agents to resolve high value inquiries that benefit from a human touch, empowering them to do more challenging and fulfilling work.
Reduce time-to-value and eliminate developer dependencies with Ada’s no-code builder. Set up your brand automations in days versus months with a drag-and-drop interface, multilingual capabilities, smart training suggestions, and broad channel support.
Easily integrate Ada’s brand interaction platform with Zendesk to seamlessly escalate conversations from automation to a live agent where a human touch is needed. Agents can instantly join the conversation in Ada’s chat UI and are given the context they need to efficiently resolve inquiries and build meaningful relationships.