PolyAI customer-led voice assistants successfully and at scale handle 50% of customer needs: authenticating calls, completing transactions, answering questions, taking reservations, routing calls, and much more.
Born from the University of Cambridge, PolyAI voice assistants already take thousands of calls across the UK every day, helping customers with tasks such as making restaurant bookings, tracking parcels, and checking bank balances.
PolyAI has been handling millions of complex service phone calls and has been named 'the best robot ever' in customer satisfaction (CSAT) surveys.
Browse the examples below to see how PolyAI voice-led assistant can enhance customer and employee experiences.
PolyAI handles high-volume retail needs with the care and efficacy of a real person. It can track orders, check inventory, process returns, and more, without adding extra staff.
Notable highlights for the retail sector include a 50% call containment rate, proficiency in 10 languages, and an impressive 85% CSAT score.
PolyAI for hospitality and travel
PolyAI for restaurants
PolyAI for telecom
PolyAI for financial services