Voice AI for human-like conversations at scale

Sounds like your best employee and never misses a call.

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WHY POLYAI?

One platform to build, run, adapt, and govern dialogue agents

PolyAI is the enterprise dialogue platform built to deliver natural, human-like phone conversations at scale. Customers can speak naturally, without navigating rigid menus or repeating themselves, and can interrupt, change topics or switch languages mid-conversation, just as they would with a real member of staff. Trusted by organisations including FedEx, Marriott, Caesars Entertainment, Carter's, Liverpool Victoria, Nestlé Purina, Metro Bank and UniCredit, PolyAI powers some of the world's largest AI voice deployments.

Proven at enterprise scale

Handles up to 90% of customer calls end-to-end, processing more than 100 million calls each year with a 99.9% contractual uptime SLA.

Built for real conversations

Supports 100+ languages and understands regional accents, interruptions and natural speech patterns, delivering experiences that feel genuinely human.

Enterprise-ready from day one

Connects to CRM, booking, payment and telephony platforms through 130+ pre-built integrations, with deployment options across the UK, EU, US and APAC.

Powered by proprietary AI

Built on PolyAI's own ASR, LLM and TTS models, backed by more than 200 published research papers and years of conversational AI expertise.

Customer service that keeps business moving

Retail and hospitality

In retail, PolyAI tracks orders, checks stock, processes returns, reschedules deliveries and answers FAQs through natural conversation, freeing up staff for the interactions that need a human touch. In hospitality, it books, edits and cancels hotel, restaurant and travel reservations by phone at any time of day, while instantly answering guest questions about menus, allergens, opening hours and other common queries. Every conversation also generates operational insights, helping teams improve service, identify trends and make better decisions.

Trusted with regulated, sensitive conversations

Financial services and insurance

Financial services and insurance organisations use PolyAI to authenticate customers, take payments, manage accounts, and handle claims and policy enquiries over the phone. The platform adapts its tone for sensitive conversations and is built for regulated industries, with SOC 2+ Type 2, ISO 27001:2022, PCI DSS-applicable controls and support for HIPAA Security Rule controls in healthcare deployments.

Trusted with regulated, sensitive conversations

Financial services and insurance

Customer service that keeps business moving

Utilities, telecom and public sector

PolyAI helps utilities and telecom providers manage high call volumes by handling billing and account enquiries, checking usage, managing contracts, booking engineer visits and guiding customers through troubleshooting. Public sector organisations use the same platform to resolve high-volume citizen enquiries, freeing staff to focus on conversations that require human judgement.

15 pt

CSAT increase from day one

60 %

FEWER SEASONAL HIRES

75 %

OF CALLS FULLY RESOLVED BY AI

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Voice AI for human-like conversations at scale

One platform to build, run, adapt, and govern dialogue agents