The latest news, industry updates and insights

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October 21st, 2021/ by Route 101

Route 101 & Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre

Leading CCaaS and data security & compliance leaders join forces to strengthen PCI DSS complianc...

Press Release/ General
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October 7th, 2021/ by Route 101

Russell Attwood, CEO of Route 101, Named Among Top 50 Most Ambitious Business Leaders

Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021.

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in Comms Business Awards 2021

Route 101 has been named a finalist in the Managed Service Provider of the Year category in the Comm...

Press Release/ General
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August 20th, 2021/ by Route 101

Route 101 Shortlisted in National Technology Awards 2021

Route 101 has made the shortlist in the Outsourcing Company of the Year category in the National Tec...

Press Release/ General
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August 19th, 2021/ by Route 101

Route 101 Named Finalist in Lloyds Bank British Business Excellence Awards 2021

Route 101 has beaten off stiff competition to become a finalist in the 'Small to Medium Business of ...

Press Release/ General
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July 15th, 2021/ by Route 101

Reduce Self-Service Abandonment by Improving Containment

Keep your customers using self-service channels and reduce live interactions. Just 9% of customers u...

Omnichannel/ Customer Experience/ General
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July 7th, 2021/ by Route 101

Key Takeaways from the UK CSI July 2021

Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK...

Customer Experience/ Industry News/ General
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