The latest news, industry updates and insights

December 8th, 2023/ by Route 101

Key takeaways from PolyAI's event: VOX 2023

On 16th November 2023, Route 101 proudly sponsored PolyAI's event, VOX 2023. We were thrilled to be ...

Call Centre Technology/ General/ Events/ Conversational AI
Route 101 and PolyAI Partnership
November 28th, 2023/ by Route 101

Route 101 and PolyAI join forces to transform customer engagement with advanced AI technology

Bristol, 28th November 2023 - Route 101, a leading provider of contact centre technology and custome...

Press Release/ General/ Conversational AI
November 15th, 2023/ by Route 101

Learn how to transform employee experience through training

The importance of workplace training has never been greater in boosting employee happiness and reten...

Press Release/ General/ Conversational AI
October 24th, 2023/ by Route 101

Zendesk celebrates Route 101: Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...

Press Release/ General
September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
May 23rd, 2023/ by Route 101

5 Considerations when planning for technology change in the contact centre

In the ever-evolving technology seascape, contact centre leaders face both opportunities and challen...

Call Centre Technology/ General
April 12th, 2023/ by Route 101

Identifying the triggers of change for CX leaders

The world of customer experience (CX) is constantly evolving, with new technologies and innovations ...

Call Centre Technology/ General/ Events
January 16th, 2023/ by Route 101

Route 101 are Investing in a Carbon Neutral Future

At Route 101 we have always been conscious of our impact on the planet. We work closely with our sup...

General
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General