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    The latest news, industry updates and insights

    Got a media enquiry? Get in touch at route101@touchdownpr.com

    October 3rd, 2025/ by Route 101

    Route 101 Named Launch Partner for PolyAI’s New Zendesk Voice AI Integration

    At Route 101, we’re proud to work with technology partners who are shaping the future of customer ex...

    Press Release/ Contact Centre/ AI & Automation/ Partnerships
    September 9th, 2025/ by Route 101

    The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution

    Bristol, 9th September 2025 - Route 101, a leading technology systems integrator and cloud contact c...

    Press Release/ Contact Centre/ Travel, Leisure & Hospitality/ Customer Story
    June 26th, 2025/ by Route 101

    Route 101 Achieves NiCE Platinum Partner Status

    Bristol, 26 June 2025 - Route 101 has been awarded Platinum Partner status by NiCE, the global leade...

    Press Release/ Customer Experience/ Contact Centre/ Awards/ Partnerships
    March 31st, 2025/ by Route 101

    A Dash of Zendesk: Route 101 Empowers Cooplands Bakery with a Revamped Platform and Self-Service Tools

    Cooplands, a celebrated British bakery chain, joined forces with Route 101 to optimise its Zendesk p...

    Press Release/ Contact Centre/ AI & Automation/ Retail/ Customer Story
    March 9th, 2025/ by Route 101

    Harvesting Efficiency: Riverford Transforms Customer Support with Route 101

    Riverford, a leading UK organic farm and vegetable box delivery service business, has partnered with...

    Press Release/ Contact Centre/ Retail/ Customer Story
    March 9th, 2025/ by Route 101

    Game Changer: Route 101 Helps BoyleSports Achieve 50% Reduction in Customer Contact

    Route 101 has successfully optimised Zendesk for BoyleSports, Ireland’s largest independently owned ...

    Press Release/ Contact Centre/ Travel, Leisure & Hospitality/ Customer Story
    All About Food & Route 101 Case Study
    September 9th, 2024/ by Route 101

    A Recipe for Success: All About Food Transforms Customer Support with Route 101 and Zendesk

    All About Food, a UK-based company renowned for bringing popular restaurant and coffee shop brands t...

    Press Release/ Contact Centre
    July 9th, 2024/ by Route 101

    Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

    9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...

    Press Release/ Contact Centre
    June 11th, 2024/ by Route 101

    Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

    11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

    Press Release/ Contact Centre
    March 13th, 2024/ by Route 101

    Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

    14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

    Press Release/ Contact Centre
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