The latest news, industry updates and insights

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March 13th, 2024/ by Route 101

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

Press Release/ Industry News/ Call Centre Technology/ General
February 22nd, 2024/ by Route 101

Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

Press Release/ Industry News/ Call Centre Technology/ General
January 22nd, 2024/ by Route 101

Rewards redefined: Route 101 spotlights how Virgin Red rebranded and relaunched its help centre in latest case study

21st January 2023, Bristol - Route 101, a leading provider of customer engagement and communications...

Press Release/ General/ Conversational AI
Route 101 and PolyAI Partnership
November 28th, 2023/ by Route 101

Route 101 and PolyAI join forces to transform customer engagement with advanced AI technology

Bristol, 28th November 2023 - Route 101, a leading provider of contact centre technology and custome...

Press Release/ General/ Conversational AI
November 15th, 2023/ by Route 101

Learn how to transform employee experience through training

The importance of workplace training has never been greater in boosting employee happiness and reten...

Press Release/ General/ Conversational AI
October 24th, 2023/ by Route 101

Zendesk celebrates Route 101: Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...

Press Release/ General
September 25th, 2023/ by Route 101

New training packages to empower Zendesk users

Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

Press Release/ General
August 30th, 2023/ by Route 101

Route 101 named supplier on CCS Network Services 3 framework (RM6116)

Bristol, 30th August 2023 – Route 101, a leading provider of customer engagement and communications ...

Press Release/ General
January 11th, 2023/ by Route 101

Route 101 named Zendesk EMEA GTM Partner of the Year 2022

Bristol, UK – January 11th 2023 – Route 101 has been named a Zendesk Partner Awards winner. The annu...

Press Release/ General
November 8th, 2022/ by Route 101

Route 101 Partners with the Call Centre Management Association (CCMA)

Route 101 has today announced that it is embarking upon a new partnership with the CCMA (Call Centre...

Press Release