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    The latest news, industry updates and insights

    Got a media enquiry? Get in touch at route101@touchdownpr.com

    July 9th, 2024/ by Route 101

    Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

    9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...

    Press Release/ Industry News/ Call Centre Technology/ General
    June 11th, 2024/ by Route 101

    Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

    11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

    Press Release/ Industry News/ Call Centre Technology/ General
    March 18th, 2024/ by Route 101

    Route 101 partners with Ultimate – The Leading AI-Powered Customer Support Automation Platform

    Bristol, 18th March 2024 - Route 101, a trusted provider of next-generation SaaS customer engagement...

    Press Release/ General/ Conversational AI
    March 13th, 2024/ by Route 101

    Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

    14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

    Press Release/ Industry News/ Call Centre Technology/ General
    February 22nd, 2024/ by Route 101

    Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

    22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

    Press Release/ Industry News/ Call Centre Technology/ General
    January 22nd, 2024/ by Route 101

    Rewards redefined: Route 101 spotlights how Virgin Red rebranded and relaunched its help centre in latest case study

    21st January 2023, Bristol - Route 101, a leading provider of customer engagement and communications...

    Press Release/ General/ Conversational AI
    Route 101 and PolyAI Partnership
    November 28th, 2023/ by Route 101

    Route 101 and PolyAI join forces to transform customer engagement with advanced AI technology

    Bristol, 28th November 2023 - Route 101, a leading provider of contact centre technology and custome...

    Press Release/ General/ Conversational AI
    November 15th, 2023/ by Route 101

    Learn how to transform employee experience through training

    The importance of workplace training has never been greater in boosting employee happiness and reten...

    Press Release/ General/ Conversational AI
    October 24th, 2023/ by Route 101

    Zendesk celebrates Route 101: Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

    Bristol, 24th October 2023 – Route 101, a leading provider of customer experience solutions, is thri...

    Press Release/ General
    September 25th, 2023/ by Route 101

    New training packages to empower Zendesk users

    Bristol, 25th September 2023 – Route 101, a leading Systems Integrator specialising in Contact Centr...

    Press Release/ General
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