News
    Header image

    The latest news, industry updates and insights

    Got a media enquiry? Get in touch at route101@touchdownpr.com

    June 11th, 2024/ by Route 101

    Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

    11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

    Press Release/ Industry News/ Call Centre Technology/ General
    March 13th, 2024/ by Route 101

    Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

    14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

    Press Release/ Industry News/ Call Centre Technology/ General
    February 22nd, 2024/ by Route 101

    Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

    22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

    Press Release/ Industry News/ Call Centre Technology/ General
    March 8th, 2023/ by Route 101

    CX Trends 2023: Understanding the power of customer sentiment

    Understanding consumer sentiment gives CX leaders a window into how their customers truly feel about...

    Industry News/ Infographics
    February 21st, 2023/ by Route 101

    CX Trends 2023: Delivering Personalised, Contextual Experiences

    Delivering excellent CX is an integral part of building and maintaining a trusted brand and retainin...

    Industry News/ Infographics
    February 15th, 2023/ by Route 101

    CX Trends 2023: Changing attitudes to AI and Automation leading to rising adoption

    Automation and AI have become powerful tools in the CX arsenal over the last few years as organisati...

    Industry News/ Conversational AI
    October 13th, 2022/ by Route 101

    Route 101 approved for UK Government’s G-Cloud 13 Framework

    Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre s...

    Press Release/ Industry News/ Cloud Technology
    blog feed image
    July 5th, 2022/ by Route 101

    Six Areas Critical to Customer Experience and Business Performance.

    The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

    Customer Experience/ Industry News/ General
    blog feed image
    July 7th, 2021/ by Route 101

    Key Takeaways from the UK CSI July 2021

    Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK...

    Customer Experience/ Industry News/ General
    Prev
    1 2

    Latest Posts

    Our Products

    Useful Information

    Footer 2025
    Footer Logos Nov 2025

    MEDIA ENQUIRIES:

    route101@touchdownpr.com

    GET IN TOUCH:

    Bristol (HQ): Route 101 Ltd., The Conifers, Filton Rd, Hambrook, Bristol, BS16 1QG

    +44 (0) 3330 110 400 

    footer-logo

    All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675

    Privacy Policy / Cookie Policy / Terms of Use /  Modern Slavery Statement