Mazaru use a mix of consumer insights, tone of voice understanding, service know-how and behavioural science principles, to help humans converse successfully with technology and each other.
They’ve helped leading brands push up customer satisfaction scores, get more sales and cut down on frustrating, service contact.
Getting under the hood to identify communication hot-spots and opportunities.
Auditing and analysing your content and comms, to see how well they’re meeting customer needs.
Using consumer insights, service know-how and behavioural science to deliver results.
Creating relevant and confident content, that answers customer questions (before they ask them).
Use the power of behavioural science, supercharged by AI, to increase sales, improve satisfaction and wisely reduce service contact.
Mazaru work with you to streamline and make digital self-help work, by ensuring you’re delivering helpful, friendly, relevant content, knowledge, and knowledge articles.
Mazaru can work with your business to develop a content strategy, and create conversational copy, videos, and podcasts.
Bringing values and brand to life in everyday service interactions. Mazaru help front-line service and complaints handling teams ‘write for service’, and find ways to have helpful, warm and friendly conversations using the things they already have – their ears and their voice.
This simple tool beats the drum for change; helping you improve digital, print and conversational touchpoints and comms.
Mazaru analyse your content and communications, finding ways to improve FAQs, online accounts, webchats, SMS chats, chatbots, welcome packs, emails and white mail.
Using AI, driven by consumer insight and behavioural science, they help you make positive changes to the way you communicate with your customers.
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Dee Valley Water