DigitalGenius is an AI-driven conversational process automation platform that automates and resolves incoming tickets without agent interaction – leaving your live agents free to handle the high-level, complex customer queries.
Customers enjoy quicker responses and resolutions, agents are happier, more productive, and proactive.
DigitalGenius enables end to end case resolution of your common repetitive customer journeys, without human intervention.
Use AI to build an omnichannel experience and enable immediate, consistent resolution across communication channels – with up to 80% greater speed and accuracy than a human agent.
For Retail and eCommerce Businesses: |
For Travel, Transport and Hospitality Brands: |
For Manufacturing Brands: |
DigitalGenius can help you take some of the pressure off your customer service team, meaning they are available to respond to the customers who genuinely need their help. |
DigitalGenius makes it easy to unify data from multiple sources and resolve repetitive queries at scale – whether it’s flight changes, booking cancellations, or refunds. |
DigitalGenius boosts CSAT and cuts cost with AI-powered case intelligence and end-to-end case resolution. Build strong relationships with customers at scale and drive new sales, renewals, and revenue models. |
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675