Customer service is a powerful engine for growth, but not everyone has got it right. How can busines...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
As a key differentiator between companies, a top consideration for customers, and a profit-generatin...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
After almost two years of adapting, transforming, and responding to unprecedented change, businesses...
Customer Experience/ Call Centre Technology/ General
With more than half of businesses (56%) making customer experience the top business priority for 202...
Customer Experience/ Call Centre Technology/ General/ Cloud Technology/ Conversational AI
Keep your customers using self-service channels and reduce live interactions. Just 9% of customers u...
Omnichannel/ Customer Experience/ General
Taking a closer look at the state of customer satisfaction in the UK. Route 101 reviewed the July UK...
Customer Experience/ Industry News/ General
81.4% of boardrooms recognise CX as a competitive differentiator (Dimension Data), and yet, over hal...
Customer Experience
These are unprecedented times, and organisations are facing extreme pressures to continue serving cu...
Customer Experience/ Cloud Technology
If your organisation is currently struggling with continuing to serve customers whilst your agents (...
Customer Experience/ Cloud Technology
1. Put your customers’ needs FIRST
Customer Experience
