Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ General
CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...
Customer Experience/ Events
The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...
Customer Experience/ Conversational AI
The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...
Customer Experience
The Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....
CCaaS/ Customer Experience
The Institute of Customer Experience’s latest research highlights areas for organisations to develop...
Customer Experience/ Industry News/ General
The world of customer service has evolved – and organisations now find themselves challenged to meet...
Customer Experience/ General
Customer service is a powerful engine for growth, but not everyone has got it right. How can busines...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
As a key differentiator between companies, a top consideration for customers, and a profit-generatin...
Omnichannel/ Customer Experience/ Call Centre Technology/ General
After almost two years of adapting, transforming, and responding to unprecedented change, businesses...
Customer Experience/ Call Centre Technology/ General
