In today’s fast-moving digital world, contact centres are rapidly evolving to be more efficient, cos...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
The adoption of artificial intelligence (AI) in contact centres is accelerating rapidly, driven by t...
Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...
Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...
Customer Experience/ Call Centre Technology/ General
CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...
Customer Experience/ Events
The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...
Customer Experience/ Conversational AI
The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...
Customer Experience
The Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....
CCaaS/ Customer Experience
The Institute of Customer Experience’s latest research highlights areas for organisations to develop...
Customer Experience/ Industry News/ General
The world of customer service has evolved – and organisations now find themselves challenged to meet...
Customer Experience/ General
