AI is changing how we communicate. When incorporated into self-service tools, AI can make it easy for customers to solve issues on their own. Optimising knowledge bases for customers and making the help articles within them easier to find, AI tools only get better over time - using deep learning to continuously improve.
The more that your customers can help themselves, the more streamlined and efficient your customer service departments can be.
This eBook, Using AI for better self-service, delves into how AI can enhance your customer self-service offerings in Zendesk Guide, primarily with Content Cues and Answer Bot. Users of Zendesk Chat can also take advantage of the Conversations API for integrating their own self-service bot.
We’ve only begun to scratch the surface of how AI is changing the customer experience, but companies who wish to help customers help themselves can experience it right now.