UiPath: the world's leading RPA software company

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Optimising your contact centre experience starts with UiPath's Robotic Process Automation (RPA) software

Automate the entire customer service journey – from initial interaction to resolution. Accelerate your digital transformation and create frictionless customer experiences – all whilst reducing costs and boosting efficiency. With UiPath’s end-to-end automation solutions (in the cloud, on-premise, or in a hybrid environment), it’s never been easier to leverage sophisticated AI, reduce process time and deploy automation at an enterprise scale.

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UiPath can help you to:

Optimise the customer experience with intelligent automation across the whole customer lifecycle.
  • Automate your processes quickly and easily with drag-and-drop AI and ready-to-go templates.
  • Deploy AI-powered chatbots or voice bots to enable self-service, reduce call volumes, and make things easier for your agents.
  • Empower agents with the right information at the right time and help them to resolve customer issues quickly using personalised, predictive insights.
  • Connect your siloed systems (CRM, ERP, IVR, Chatbot etc.) with robots to orchestrate the end-to-end experience and deliver rapid handoffs between bots and humans.

Why choose UiPath? 

Industry leading Robotic Process Automation software

UiPath has been a leader in every Gartner Magic Quadrant, Forrester Wave, and Everest Peak Matrix for RPA.

#1 in all major independent user review sites for RPA including Gartner Peer Insights, GSCrowd, TrustRadius, Capterra, and ITCentralStation.

Process Robot


Find information faster and update records automatically for a frictionless experience

Excessive time gathering information can lead to a negative agent and customer experience.

Finding the best solution for a contact often means pulling up information on both customer history and the product. With UiPath, attended robots can automatically retrieve all necessary information within seconds, as well as new data feeds – empowering the agent to give a well-informed and quick response to any contact.

When the employee sells a product, or creates an action to be processed, such as a service request or update to a customer record, back-office robots can manage the order and ensure fulfilment.

Drive contact centre efficiency with RPA

  • Enable your systems, software, and applications to work smoothly together.
  • Free your agents up to work on higher-value interactions by automating repetitive tasks.
  • Use AI and machine intelligence across workflows, analyses, and decision making.
  • Get the governance, scalability, and performance your organisation needs with powerful, integrated capabilities throughout the entire automation lifecycle.

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