Surfly is a visual engagement tool for sharing web sessions online. With Surfly’s high quality co-browsing technology, you can help customers and agents to connect and collaborate like they’re sitting side by side.
Provide a customer experience equal to a face-to-face meeting at the click of a button with Surfly’s market-leading co-browsing software. The fully documented API means it’s easy to integrate, and with video chat functionality you can build better relationships with your clients while helping them to fill in forms, view and understand offers, or resolve a query.
Surfly makes it simple and easy to co-browse with customers, interact via video chat, share documents, and more.
Transform the way you interact with your customers with an out-of-the-box experience that makes delivering personalised, informative service effortless.
With the need to connect and collaborate remotely with their own customers at an all-time high, Surfly offers a flexible, customizable, and easy to use solution that can enhance all interactions.
NICE inContact users can use Surfly to instantly connect with their own customers through their browser, adding voice and video, without the need to download any additional tools or software, and create the feeling of an in-person meeting.
Surfly has helped companies across many industries, including insurance, financial services, and retail to take their customer experience to the next level. They were all looking for a way to recreate the in-person meeting experience that was easy to use, offered a near "real time" experience, and was safe and secure.
How does Surfly stack up?
|Comparison||Surfly||Embedded Co-Browsing||Remote Browser||Screen Sharing|
|No website changes required||✔||X||✔||✔|
|Universal (IFrame & 3rd party content)||✔||X||✔||✔|
|Fine-grained control switching||✔||X||X||X|
|No Installation or Extension||✔||✔||✔||X|
|Can be integrated in web apps||✔||✔||X||X|
|Restricted only to the web||✔||✔||✔||X|