Reduce risk and take secure, compliant payments anywhere across any digital customer engagement channel with Semafone.

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A recognised global leader in secure omnichannel transactions, integrated with over 50 payment service providers. 

 

Contact centres that take card not present (CNP) payments over the phone and across digital channels know how difficult it can be to secure customers’ sensitive data, whilst continuing to deliver a positive customer experience. In 2020, just 27.9% of businesses were fully compliant with PCI DSS regulations. As an accredited PCI DSS Level 1 Service Provider, Semafone’s solutions meet your compliance and regulatory obligations and will ensure your customer trust and brand reputation.

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Semafone can help you to:

  • Simplify and secure multi-channel payments and digital interactions.
  • Continuously secure sensitive payment card information and personally identifiable information such as bank account details.
  • Reduce risk and comply with regulatory and policy mandates, whilst ensuring a positive customer experience.
  • Remove payment card data and other sensitive personal information from call recordings without the need for Pause-and-Resume or redaction.
  • Reduce the scope of Cardholder Data Environment (CDE) immediately upon implementation – ensuring all card data remains segregated removing personally identifiable information before it hits the call recorder and contact centre infrastructure.

  • Seamlessly integrate with your preferred payment gateway or tokenization solution to ensure rapid deployment and minimum disruption.

Why choose Semafone? 

  • Semafone has achieved the leading security and payment certifications: ISO 27001, UK Cyber Essentials certification, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider,  Registered Visa Level 1 Merchant Agent and Mastercard Site Data Protection (SDP) Compliant Registered Service Provider.

  • Semafone’s products integrate with all existing contact centre technology; no upgrades or changes to call recording technology is required.

  • Used by more than 200 organisations across 26 countries with proven implementations worldwide across multiple industries including: financial services, healthcare, insurance, retail, utilities, travel & tourism, and the public sector.

  • Multiple award winners, including the PCI Award for Excellence 2018, 2019 & 2020, with work recognised by the Emerging Payments Awards and Security Excellence Awards.

Payments

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Effortless omnichannel transactions.

Take payment anywhere without investing in hardware or entering cloud payment ecosystems. With powerful configuration tools it’s easy to engage with customers and seamlessly monitory, track, manage and support your transactions.

Engage instantly with customers in any digital channel by providing them with a secure payment link. It’s easy for customers to enter their payment details using whichever payment method they choose, whilst keeping their sensitive personal data safe and secure. Actively monitor the payment process with live updates and activity monitoring. Works across:

Voice | Agent Webchat | AI & Chatbots | IM and Social Media | E-Commerce | Email & SMS | QR Codes


Compliant call recording.

PCI DSS regulations strictly prohibit the recording and storing of payment card data without protection. With a patented data capture method, Semafone allows calls and call recordings to continue as normal while a customer enters their payment card number or other information using their telephone keypad.

By masking the Dual-Tone Multi-Frequency (DTMF) tones from a cardholder’s telephone and replacing them with flat tones, there’s no risk of recognition by an agent or accidentally recording them on the call recording system.


Ensure PCI DSS compliant payments for every customer, every time, with carrier class technology scalable up to 10,000+ seats.


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