NiCE CXone Mpower is the global leader in cloud contact centre software

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The AI platform for orchestrating customer service workflows, agents, and knowledge at unmatched scale and precision

We live in an experience economy where customers engage with brands through voice, text, email, video, social, and more - expecting consistent, personalised interactions across every channel.

NICE CXone Mpower is a cloud-native AI platform that orchestrates workflows, human and virtual agents, and knowledge in real time to deliver intelligent, modern customer experiences. Easily integrated with existing technology stacks, it supports enterprise-grade security and compliance, including GDPR, FedRAMP, and sovereign data regulations.

Recognised as a leader by Gartner, Forrester, Ventana, Ovum, Frost, and DMG, CXone Mpower scales seamlessly with multi-region disaster recovery and a 99.99% uptime SLA - providing reliable, AI-driven operations that elevate customer service at every touchpoint.

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NiCE CXone Mpower:

  • Backed by an industry-leading 99.99% uptime SLA

  • Trusted by thousands of organisations worldwide

  • Deployed across more than 150 countries

Transform one-on-one experiences

NiCE CXone Mpower is the first and only platform to unify best-in-class omnichannel routing, customer analytics, workforce engagement, automation, and CX-aware AI - all built on an open, cloud-native foundation.

By combining advanced technology with expert people and trusted partners, the platform delivers everything you need to meet your business goals and performance metrics - while creating standout customer experiences at every step of the way.

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  • Unify omnichannel engagement, workforce orchestration, and CX-aware AI on a single, cloud-native platform.

  • Connect customer journeys across every channel by empowering agents - human and virtual - to deliver fast, personalised, and proactive service.

  • Achieve your customer experience goals with scalable, secure, and flexible operations that adapt as your needs evolve.

  • Turn CX into a competitive advantage with real-time AI insights, end-to-end workflow automation, and a unified agent and knowledge layer.

  • Make data meaningful - transform insights into measurable outcomes with actionable intelligence that drives continuous improvement.

  • Unlock the full potential of your team with intelligent coaching, embedded guidance, and tools that drive agent growth and quality at scale.


Why NiCE CXone Mpower?

NiCE CXone Mpower is a truly CX-aware AI platform that orchestrates workflows, agents (human and AI), and knowledge across a cloud-native environment - empowering fast onboarding, full automation, and real-time AI insights that keep your team a step ahead.

One experience

Deliver a unified and consistent experience for customers and contact-centre agents with end-to-end workflow orchestration.

One cloud

Built on a secure, open, cloud-native platform that scales effortlessly - the flexible foundation you’ll never outgrow.

One destination

Preserve existing investments while confidently migrating from legacy systems. Agents and workflows co-exist seamlessly across on‑premise and cloud.

One step ahead

Stay proactive with AI-enhanced orchestration. Predict and optimise every customer interaction, from intent to resolution, and continuously improve with “experience memory”.

 


When it comes to customer service, ease of use, value for money and other customer-centric features, NiCE CXone Mpower's standards are unmatched


NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. The purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes.

 


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