Offering a combination of customer service expertise and broad product knowledge, we’ll help you get the best from your Zendesk. As a recognised Zendesk Master Partner and Master Implementation Partner, we can design solutions around your unique business and customer service goals. No matter where you are in your Zendesk journey, we can help.
From strategic implementation to always-on service, Route 101 are excellently placed to help your business see the results you need from your Zendesk.
If you’re looking to understand how your organisation could be making the most of your existing Zendesk, or your taking the first step in a wider Zendesk implementation/optimisation project, we would recommend our “Learn” packages.
Building on similar activities offered as part of a health check, our “Learn” offerings deliver some more in-depth discovery work – with our findings forming the basis of functional design documentation and tailored workshop training.
Our “Learn” services are offered across three tiered support plans: Basic, Standard and Advanced depending on the size of your organisation and the ways you’re currently using Zendesk. The options below will help you to identify which tier is right for you.
Ideally suited for businesses with a small number of Zendesk users and a more straightforward use case (i.e. 10 users on a help desk using a single workflow).
If your business is supporting multiple use cases e.g. 30 users split into 3 groups (Customer Support, Refunds, Complaints), with each group requiring a different workflow; then we’d recommend this package.
Most suited for businesses with many users based in multiple locations with complex use cases e.g. 150 users split across 3 locations supporting Sales, Finance, Support, Returns with language support for English, French, German, Spanish.
Want to add Chat, Talk, Guide or Explore to your existing support set-up? No problem! We’ll help you add new capabilities to your existing Zendesk deployment, and conduct training on each new element.
Our team of experts can assist you with the deployment of accounts, users, ticket forms and fields, helping you to map email addresses and configure business rules and SLAs. This means you’ve got more time to focus on what really matters – delighting your customers.
As with most of our service offerings, our configuration and launch services are available on a sliding scale – from Basic to Advanced, depending on your organisation size and scale of requirement. Designed to meet your business needs, each package will help you to get up and running with Zendesk quickly and easily.
The second stage in a transformation project, our configuration services are designed to help your organisation coordinate and manage Zendesk optimisation and new deployment projects. With options for customisation, data migration and the addition of custom applications, our configuration services can help you make your platform your own.
Ideally suited for businesses with a small number of Zendesk users and a more straightforward use case (i.e. 10 users on a help desk using a single workflow).
If your business is supporting multiple use cases e.g. 30 users split into 3 groups (Customer Support, Refunds, Complaints), with each group requiring a different workflow; then we’d recommend this package.
Most suited for businesses with many users based in multiple locations with complex use cases e.g. 150 users split across 3 locations supporting Sales, Finance, Support, and Returns with language support for English, French, German, and Spanish.
Want to add Chat, Talk, Guide or Explore to your existing Support set-up? No problem! How about some custom data migration services, or the creation of a custom application? Check out the add-on services offered alongside our Configure packages.
The final stage in any transformation project/brand new Zendesk deployment. Let Route 101 help with on-site assistance for go-live days, remote support and more – ensuring everything runs smoothly. If you’re trying to roll out Zendesk without sacrificing your own time, why not let us take the hard work out of it?
Ideally suited for businesses with a small number of Zendesk users and a more straightforward use case (i.e. 10 users on a help desk using a single workflow).
If your business is supporting multiple use cases e.g. 30 users split into 3 groups (Customer Support, Refunds, Complaints), with each group requiring a different workflow; then we’d recommend this package.
Most suited for businesses with many users based in multiple locations with complex use cases e.g. 150 users split across 3 locations supporting Sales, Finance, Support, and Returns with language support for English, French, German, and Spanish.
Add extra days to your packages to ensure you’ve got as much support as you need. If you’re a Zendesk client with multi-phase site deployments you might require additional support. Don’t worry – we’ll be there!
