Advise, collaborate and troubleshoot directly from within Zendesk.
Upgrade and personalise any conversation in Zendesk Chat or Support with video chat and co-browsing functionality from Surfly.
Collaborative, face to face sessions directly from Zendesk. Elevate an ongoing chat at the press of a button and give customers the ability to video chat and co-browse with ease. No software to download, just out-of-the-box functionality. Make it simple for agents to connect with customers and co-browse to advise, troubleshoot, or find an answer together.
Send an invitation to co-browse from within Zendesk agent desktop and start sharing screens immediately.
With agent/customer chat layered over the top of the browser window for a seamless co-browsing interaction, conversations can continue whilst agents show customers exactly where to go/what to do to resolve their issues. Using the panels within Zendesk, agents can conveniently chat and co-browse at the same time, delivering real-time contextual insights and providing visual and intuitive guidance.
With a built-in Document Editor and E-signing capability, agents and customers can edit and annotate documents, e-sign remotely, and download finished PDFs – all in the same session – and with no software to install, it’s a lot easier to build trust.
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