Retail CX Trends 2022

Retailers understand that the isn’t wowing customers success of their business depends on the success of their customer service teams. Even so, inflexible systems and a lack of data visibility may be holding them back.

Data in this report comes from two sources: surveys (one survey of consumers and one survey of business respondents) and Zendesk Benchmark product usage data. 

Featuring information on: 

  • Common traps that may derail retail growth
  • Driving high performance with customer service
  • Approaches to delivering service quality 

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