This webinar was originally featured in Retail Gazette on Tues 7th Sept 2021.
Delivering convenient, conversational, and contextual service, irrespective of channel is no longer optional when it comes to today’s demanding retail customers. But how can retailers respond to the digital revolution?
With new needs and behaviours emerging, businesses need to meet increased service demand whilst delivering a human experience in a world where this is becoming increasingly difficult. Discover the emerging trends in retail customer experience and how retailers can enhance CX whilst trimming operating expenses by integrating digital channels and offering consistent, engaging services.
Hear from Joanna Causon, CEO of The Institute of Customer Service, as we take a closer look at the latest UK Customer Satisfaction Index and explore some of the key considerations for the retail industry when it comes to service improvements and customer experience.
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