Government CX Trends 2022

When it comes to customer experience, government organisations have had almost two years of adapting to unprecedented change. Now in 2022, the public sector is finally in a position to look forward and make steps towards transforming into truly digital-first organisations.

This report focuses on the current trends within the sector and focusses on some of the key driving factors shaping decision-making, including:

  • Current issues with customer service
  • Improving leadership by actively engaging them in customer service
  • Invest smartly to support the team
  • Value agents to avoid burnout

Access the report to find out more.

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