Gartner Magic Quadrant for Contact Centre as a Service 2020

NICE inContact Recognised as a Leader for Six Years in a Row


Choose the right software to help you exceed customer expectations and transform customer experiences.

NICE inContact has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service. This is the sixth consecutive year that NICE inContact has been named a Leader in the CCaaS Magic Quadrant. And the timing is perfect, as it’s never been more critical to retain your best customers by working with the right contact centre partner. Who’s the right contact centre technology partner for your business?

Download a complimentary copy of the Gartner Magic Quadrant report to learn more about:

  • Independent evaluation by Gartner of the Contact Centre as a Service market
  • Why we believe NICE inContact continues to be named a Magic Quadrant Leader due to our ability to execute and completeness of vision
  • Vendor strengths and cautions to help you make a smart buying decision

You have your own, unique business objectives. Route 101 with NICE inContact can help you achieve them. But don’t take our word for it, listen to the experts at Gartner, with their in-depth independent analysis of what matters most in contact centre software.

Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE Systems. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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