Retailers: Level Up Your Customer Experience in a Changing World (eBook)

Customer Experience is becoming increasingly important in today’s post-pandemic world. 81.5% of retail executives see customer experience as a key competitive differentiator. With customer experience driving two thirds of customer loyalty, CX is among the top KPIs for retailers. 69% of retailers reported caring more about CX this year than last, whilst analysts at Gartner note that over two thirds of companies now compete mainly on the basis of CX.

With this e-book, you can gain greater insights into:

> The Rise of Digital Service & Changing Customer Expectations
> The Importance of Strategic Omnichannel Communication
> Why Retailers Are Investing in a Connected Ecosystem
> The Rise of Conversational Messaging, Chatbots, and AI
> Empowering the Modern Service Agent.

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