Zendesk CX Trends Report 2022

Improve your bottom line by putting customers at the very top.

Businesses already see the ROI potential of customer service, but there’s still work to do. Learn how to tackle this year’s challenges and tap into the profit power of customer service with the annual Zendesk CX Trends report for 2022. It's full of the insights you need to unlock growth with your customer service.

This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Data comes from three sources: One global survey of 3,500 consumers, one global survey of 4,600 business respondents, and Zendesk Benchmark product usage data from more than 97,500 companies.

To build a stronger, more successful business in this new environment, leaders need only look to their own customers. Customer service is now a key differentiator between companies, a top consideration for customers, and a profit generating force in its own right. Leverage in-depth, actionable insights into how you can succeed.


Featuring information on: 

  • The benefits of customer service led growth
  • Customer service traps to derail growth
  • Driving high performance with customer service
  • Delivering service quality above all else


Access the report and start driving bottom line growth today. 

customer contact image