Organisations continue to invest time and energy into their customer service, migrating typically heavy back-office processes to facilitate rapid responses and looking for ways to reduce spending as budgets tighten.
Service teams are handling hundreds or thousands of conversations each day, under incredible pressure to deliver consistently high quality customer experiences to an ever-growing base. Rather than relying on manual processes, companies can lean on artificial intelligence (AI) and process automation to improve the experience and deliver a more contextualised experience across every interaction. These tools can help with removing unnecessary costs from your support centres and improving customer satisfaction.
• What Conversational Process Automation is
• Conversational Process Automation vs Chatbots
• Conversational Process Automation and your Customer Service Strategy
• Is Conversational Process Automation right for your business?