A leading national supplier of rental equipment elevates its customer service with a bespoke omnichannel solution

MEP Hire provide mechanical, electrical, pressfitting and low-level access products to the UK’s building services trades.

The business has staff engage in activities that support all customer enquiries, including requests for quotes, availability, damages, breakdowns, deliveries and collections, servicing, and training.

MEP Hire's existing technology posed difficulties in providing customers with bespoke SLAs, management information and reporting. It was also challenging to correctly prioritise enquiries and complete high-value, urgent tasks on time.

Download the case study to find out how Route 101 helped MEP Hire with:

  • Delivering improved customer service
  • Speeding up the time of transactions
  • Better management of incoming data
  • Better management information: SLAs for customers
  • Changing experiences for better, both internally and externally
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