Contact centre solutions in the cloud to help your customers connect with their customers. Scale up or scale down whilst only paying for what you need. Be empowered to support your clients at speed with our world-leading customer support platforms.
We can offer:
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Automate inbound enquiries to reduce costs and increase self-service with AI-based speech automation.
Combine best-in-class omnichannel interaction routing with conversational AI self-service solutions for more efficient use of agents, exceptional customer experiences and better business results.
Scale your customer service operations and meet high volumes of customer service requests, without significantly increasing operational costs.
Unattended and Attended bots to automate processes with a wide range of requirements and complexity. Unlock greater cost reduction and higher service levels with your own virtual workforce.
BPO providers have a customer base focused on the execution of high transaction volumes. With high-performance batch processing capabilities, your organisation can deliver large volumes of work at profitable levels of efficiencies.
Our RPA solutions deliver 30% + contact elimination | ~40% AHT reduction | 25% reduction in handoffs
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Martyn Kelleher, Head of Enterprise Architecture and Nicole Greer, Transformation & Innovation Principal Consultant at Teleperformance explain:
Zendesk's omnichannel solutions make it easy for you to offer every channel your clients require, with the freedom to add and switch channels to reduce customer effort and deliver straightforward contact.
Optimise your self-service, engage customers in their channel of choice, and increase agent retention by providing systems which are straightforward and simple to navigate.
As a Zendesk premier partner with premier implementation status, Route 101 can deliver a wide range of IT implementation, support and consulting services.
We work with Business Process Outsourcers to:
There are several key ways we can help you, either by:
You have your own, unique business objectives. Route 101 with NICE CXone can help you achieve them. But don’t take our word for it, listen to the experts at Gartner, with their in-depth independent analysis of what matters most in contact centre software.
NICE CXone was recognised as a Leader for the 8th year in a row in the Gartner Magic Quadrant for Contact Centre as a Service June 2022.
