Shell Energy (formerly First Utility) are a supplier of gas and electricity to the domestic market, with a number of operations based in the Midlands.
The company have experienced rapid year-on-year growth since conception, and had quickly outgrown their previous solution. They encountered issues in terms of scalability, ‘missing’ functionality that was holding them back (for example intelligent call routing abilities) and it had become increasingly unreliable.
The move to our solutions has not only addressed all of these issues, but delivered them cost savings and given them access to functionality that allows them to provide a better customer experience.
Route 101 Ltd.
The Conifers, Filton Rd
Hambrook
Bristol BS16 1QG
All Rights Reserved / Route 101 Ltd. / Company Registration Number 08325675