AI-powered customer service with Zendesk

Delivering exceptional experiences for
every customer.

Book a discovery call

OUR CREDENTIALS

Top-rated partner in the UK&I

As a recipient of Zendesk’s Global Most Valued Partner award, Route 101 helps organisations unlock the full potential of their Zendesk investment. Whether you are launching Zendesk for the first time or enhancing an existing platform, you'll be supported by our team of Zendesk Certified professionals at every stage. From implementation and optimisation to 24/7 support, training, CX strategy, custom development, integrations and migrations, we help you create smarter customer experiences and achieve more with Zendesk.

Find us on Zendesk Marketplace

Zendesk Power of Three Award 2026

Marking our dedication to being an extension of Zendesk with its Tech Alliance Partners, Partner Sales, and GTM teams to help businesses succeed.

Zendesk EMEA Regional Bookings Champion 2024

Highlighting Route 101's outstanding performance and proven success in achieving impactful results for clients with Zendesk in 2024.

Zendesk Global Most Valued Partner (MVP) 2023

Recognition for showing exceptional dedication and expertise in driving customers' success as well as sourcing the most business in the world.

Zendesk Regional Partner of the Year UK&I 2023

Celebrating Route 101's outstanding sales performance, customer satisfaction, and ability to drive meaningful results for clients in 2023.

WHY ZENDESK?

Resolve customer needs faster with an intelligent service platform

Zendesk helps organisations transform customer service into a proactive resolution engine by combining AI, automation, customer data, knowledge management, and omnichannel engagement in one unified platform. It enables businesses to deliver faster, more personalised experiences, improve operational efficiency, automate customer interactions more interactions, empower agents with the right context, and gain insights that continuously enhance every customer journey.

Deliver faster, smarter customer experiences

Zendesk AI enables intelligent automation across customer interactions, helping resolve common requests instantly while supporting agents with real-time recommendations, summaries, and next-best actions.

Unify data, channels, and workflows

Bring together customer conversations, business systems, and knowledge sources into a single service ecosystem. Zendesk connects every touchpoint to provide agents and customers with a complete view of each interaction.

Turn service data into better outcomes

AI-powered analytics and reporting help organisations identify trends, optimise workflows, and continuously improve resolution quality, customer satisfaction, and operational performance.

AI that understands, learns, and improves

The AI-powered intelligence layer uses customer interactions, knowledge, and business context to automate resolutions, assist agents, and deliver personalised experiences.

Flexible service across every channel

Zendesk connects customer conversations across channels, using automation and integrations to streamline workflows and resolve requests efficiently.

Enterprise-ready control and reliability

Zendesk provides a secure foundation for managing customer data, maintaining compliance, and ensuring organisations have visibility and control over their service operations.

WHY ZENDESK AI?

Transforming customer service with agentic AI

Zendesk AI helps businesses move beyond simple ticket automation by enabling intelligent, outcome-focused resolutions. AI agents can understand customer intent, access relevant information, perform actions across connected systems, and fully resolve or collaborate with human agents when needed, creating faster, more accurate, and more personalised service experiences. With other AI capabilities such as Copilot and generative replies, Zendesk empowers teams to resolve requests more efficiently, improve agent productivity, and deliver consistent support at scale.

20000 +

customers using Zendesk AI

160 +

Countries and territories served

10000 +

paid customer accounts

5 B+

Real resolutions delivered every year

Route 101 have worked closely with us in the replacement of our very old CRM system. We are already seeing the benefits of the new Zendesk solution in terms of positive customer feedback and gent productivity.

Customer Contact Manager
South Western Railway

Route 101 has been incredibly helpful throughout the entire implementation process. Configuring Zendesk was quite complex, but our Route 101 consultant was patient and thorough in ensuring all of our team’s needs were addressed. I’m really impressed with both Route 101’s service and Zendesk itself.

Customer Service Leader
The Planning Inspectorate

Working with Route 101 has been an outstanding experience. Their expertise and support have been invaluable to our success. As Zendesk-recognised partners, they’ve consistently demonstrated why they are leaders in their field, delivering innovative solutions and exceptional service every step of the way.

Customer Service Director
BoyleSports

Route 101 has always been incredibly easy to work with. They have often adapted their workflow to accommodate us hitting a tight deadline and remain in regular contact to ensure everything is working correctly, or to resolve any issues.

Member Support Manager
Virgin Red