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Verint-Calabrio Logo V2Drive workforce excellence with Verint-Calabrio solutions

Automate customer engagement, improve workforce performance, and turn conversational data into action.
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TRUSTED BY LEADING ORGANISATIONS

Powering workforce engagement for some of the world's largest companies. 

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OUR CREDENTIALS

Trusted Verint-Calabrio specialists 

Route 101 is a trusted Verint-Calabrio partner, with an in-house team of accredited and certified specialists in Workforce Engagement Management (WEM) and Workforce Management (WFM). With extensive experience delivering workforce optimisation programmes across public and private sector organisations, we help customers maximise the value of their technology investment and achieve measurable improvements across their customer operations. Our expertise extends beyond implementation. We combine deep technical knowledge with industry best practice to help organisations improve operational efficiency, optimise workforce performance, and build resilient, future-ready service environments.

WHY VERINT-CALABRIO?

The future of workforce engagement

Verint-Calabrio provides a unified WEM platform that connects customer insights, workforce intelligence, and operational performance. By combining AI-powered capabilities across the customer journey, organisations can make smarter decisions, adapt to changing demands, and create more efficient, customer-centric operations.

AI-powered intelligence

Harness AI-driven insights to transform customer and workforce data into meaningful intelligence. Identify trends, improve decision-making and continuously optimise performance. 

Cloud-first scalability

The platform provides the flexibility to support evolving workforce models and changing business needs. Its cloud-based architecture enables faster deployment, increased agility, and scalability as organisations grow. 

A connected workforce engagement ecosystem

Bring together WFM, customer insights and employee engagement within a single platform. Break down operational silos and create a more connected approach to customer experience. 

HOW DOES IT WORK?

One platform. Smarter decisions. Better experiences. 

 

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Optimise workforce performance

Designed to help optimise workforce performance, the platform forecasts demand, creates efficient schedules and ensures the right people are available when needed. AI-powered insights enhance planning accuracy and resource utilisation.

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Transform customer experiences

 Quality Management helps improve every interaction through automated evaluations and intelligent insights. These capabilities enable better coaching, strengthen compliance and support more consistent customer experiences. 

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Unlock the voice of the customer

Interaction Analytics transforms conversations into actionable intelligence. By analysing interactions across channels, teams can uncover sentiment, identify trends and make data-driven improvements that enhance customer outcomes. 

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Empower a connected workforce

 Workforce Engagement Management connects people, data and insights to enable more effective customer operations. Improved visibility, collaboration and decision-making help drive employee engagement and build more resilient teams. 

HELPING YOU ADAPT AND GROW

Built for modern customer operations

Verint-Calabrio helps organisations modernise customer engagement without unnecessary disruption. With flexible cloud deployment, AI-powered automation and advanced analytics, organisations can evolve their operations while protecting existing investments and responding to changing customer expectations. By reducing manual processes, supporting flexible workforce models and transforming conversational and operational data into actionable insights, Verint-Calabrio enables teams to improve performance, enhance customer experiences and drive better business outcomes. 

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5 M+
agents supported globally
40 %+
global WEM market share
100 +
countries served worldwide
85 %
Fortune 500 companies supported

We couldn’t be more pleased with the work Route 101 have done, helping us to modernise our WFM solutions. Not only are our agents more efficient, but we have already seen significant savings.

F&P Manager
Dojo

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LATEST WORK

Insights & Success Stories