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Secure payments, made easy

Make every customer payment secure, simple and compliant.

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WHAT IS A SECURE PAYMENT?

Our secure payment solutions allow customers to pay using their preferred channel, without exposing sensitive card data to your contact centre. This reduces the burden of compliance while protecting your organisation, your employees and your customers.

Key features

Flexible payment experiences

Give customers multiple ways to pay, including agent-assisted payments, AI voice payments, IVR and pay-by-link. Meet customers in the channel that works best for them while maintaining a seamless experience.

Secure payments without compromise

Protect sensitive payment data by removing card details from contact centre environments. Agents can support customers throughout the payment journey without ever seeing or handling payment information.

Open banking & digital payments

Offer fast and convenient payment options through secure pay-by-link and Open Banking integrations. Reduce friction, improve completion rates and give customers greater flexibility.

Fraud detection & chargeback protection

Identify potential fraud before payments are processed using real-time risk analysis and phone number intelligence. Capture the audit trail and evidence needed to reduce disputes and defend chargebacks.

Intelligent agent guidance

Provide agents with real-time fraud alerts, risk indicators and recommended actions while payments are taking place. Help teams act quickly, confidently and consistently.

Connected business systems

Integrate seamlessly with your CRM, ERP, contact centre platform and payment gateways to create a single, connected payment experience across your organisation.

How it works

The process of a secure payment will depend on the payment solution you are using and your business processes. An example beow shows the workflow this could entail

What is a secure payment process (1)
Payment IVR Click-to-Pay Secure Web Payments Merchant Services Outbound Voice, SMS, Whatsapp Webchat payments Mobile App Payments Payment IVR Click-to-Pay Secure Web Payments Merchant Services Outbound Voice, SMS, Whatsapp Webchat payments Mobile App Payments
What problem it solves

How we can help

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Payment security risks

Every payment interaction creates potential exposure to cardholder data. Route 101’s secure payment services remove sensitive data from your contact centre environment, reducing the risk of fraud and data breaches.

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Rising compliance costs

Maintaining PCI DSS compliance can be time-consuming and expensive. Reducing your exposure to payment data helps lower this effort and cost.

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Complex audits

By removing card data exposure from the contact centre, our payment services can reduce the number of PCI DSS controls your organisation is subject to, helping to simplify audit preparation and ongoing compliance.

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Poor customer experience

Customers expect secure payments without lengthy transfers or complicated journeys. Secure payment services enable customers to pay quickly and confidently in their channel of choice.

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Operational risk

Human error remains a significant compliance challenge. Removing agents from the payment process reduces the risk of accidental exposure of sensitive cardholder information.

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Ready to create a safer payment journey?

Taking payments securely shouldn't come at the expense of customer experience. We'll help you create a payment journey that's secure, compliant and effortless for both customers and employees.

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