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One platform for every conversation

Bring calling, collaboration and customer conversations together

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What is unified communications?

Unified Communications brings voice, video, messaging and collaboration together into a single platform.
 
Instead of switching between disconnected systems, employees can call, meet, chat and collaborate from one familiar environment. When integrated with your contact centre, customer conversations and internal collaboration seamlessly connects.
 
The result is a simpler experience for employees, lower operational complexity and a more connected organisation.

 

We specialise in

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Microsoft Teams calling

Microsoft Teams phone, Teams Operator Connect, hosted Teams direct routing, voice and video collaboration.

Connectivity & telephony

SIP trunking, inbound number management, broadband, ethernet services and international number provision 

Contact centre management & compliance

Contact centre integration, call recording, and reporting and analytics

Managed services

Unified communications managed service and 24x7 support

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A trusted technology ecosystem

We work with market-leading communications, collaborations and customer experience technologies to deliver resilient and scalable communications services.
 
Microsoft
Route 101 help organisations get more from Mictosoft Teams, Microsoft 365, Entra ID and the wider Microsoft collaboration ecosystem, creating seamless experiences across voice, messaging, meetings and collaboration.
 
Gamma
As a strategic Route 101 partner, Gamma provides carrier-grade telephony services including Teams Direct Routing, Operator Connect, SIP trunking, inbound call management, numbering and porting services. 
 
NICE
For organisations requiring integrated contact centre capabilities, Route 101 combines Microsoft Teams and Gamma connectivity with the NICE CXone platform to create a unified communications and customer experience environment.
Why choose route 101

How we can help

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Deep Microsoft expertise

Designing and delivering Teams-based telephony solutions using both Direct Routing and Operator Connect, enabling organisations to retire legacy PBX infrastructure and consolidate communications onto a single platform. 

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Communications & CX specialist

We understand both employee communications and customer experience.  Allowing your communications platform to evolve alongside your contact centre strategy.
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End-to-end delivery

We work with the most complex, hybrid teams operating seperarte infrastructure and multiple timezones. From design and migration through to adoption, support and optimisation, in order to help you realise value from your investment faster.

Route 101 have been incredibly helpful throughout the entire implementation process. Right from the start, their support and training have been excellent.

Customer Service & Insights Leader
Planning Inspectorate

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We received excellent support from Route 101. Our Project Manager did a fantastic job of coordinating all teams. Our Implementation Consultant was also extremely supportive, helping bridge the gap between complex technical jargon with terms and explanations that were easy to understand.

Business Analyst
Riverford Organic

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Ready to modernise your communications?

Whether you're migrating to Teams Phone, replacing a legacy PBX or building a future-ready communications platform, Route 101 can help.

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LATEST WORK

Insights & Success Stories