Turn users into experts
Technology alone doesn't create transformation. People do. Whether you're introducing new technology, improving customer service operations or delivering large-scale change, we design learning experiences that help people embrace new ways of working with confidence.
Build skills. Drive adoption. Deliver results.
We create bespoke learning solutions that help your people succeed. From contact centre advisors to team leaders and managers, we design training tailored to your systems, processes, and goals—building skills, supporting adoption, and ensuring successful, on-time delivery of change programmes and technology rollouts.
How we can help
Learning needs analysis
Understand the skills, knowledge and behaviours your people need to succeed. We work with stakeholders and operational teams to identify learning requirements and create targeted development strategies aligned to business goals and improving performance.
Performance management & cultural shift
Help people embrace new systems, processes and ways of working with confidence with targeted learning and change initiatives. Combining eLearning, digital adoption resources, communications, and performance support tools, we help organisations drive adoption and deliver lasting change.
Development of Digital Training
We create engaging digital learning solutions, including eLearning, videos, simulations, knowledge resources, and learning pathways that build capability and support scalable workforce development.
Technical Application Based Training
We design practical, role-based training for new systems and technologies, enabling users to adopt tools quickly, improve confidence, and maximise operational performance.
Technical and digital transformation workshops on market-leading technologies
We offer a range of training courses, from beginner to advanced, across market-leading technologies, delivered by a team certified professionals.
Zendesk
NiCE
Calabrio | Verint
AI Enablement
Trusted by world-class brands
Every question or hurdle we had was met with a clear solution. The training experience from Route 101 was top class, and it gave us complete confidence throughout the project.
Customer Care Resource & Planning Manager
Blackcircles
