A commissioned study conducted by Forrester Consulting on behalf of Zendesk found how a composite organisation generated $23.2M in net present value with payback in under six months. Download the full study to see how Zendesk drove measurable impact across service operations.
What Forrester found:
- 301% ROI in less than six months: A positive return and fast time-to-value from implementation.
- 30% automated resolution: Deflected a significant portion of enquiries without human involvement.
- 25% reduction in contact rate: Fewer inbound tickets through self-service and data-driven CX improvements.
- 67% faster agent onboarding: Streamlined ramp-up powered by AI-guided workflows and centralised knowledge.
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