Join senior leaders from across Central Government for an exclusive, invitation-only forum focused on the future of citizen experience.

Hosted by Route 101 in partnership with AWS and NiCE, this peer-led event brings together leaders responsible for citizen-facing services, contact centre technology, digital transformation and operational delivery to share what is working today, explore the realities of AI adoption, and discuss the challenges shaping government services.

Through a series of interactive roundtables, attendees will exchange lessons learned from real-world transformation programmes, uncover common barriers to progress, and explore how technology can improve outcomes for citizens, agents and operations.

Discussion topics include:

• Modernising Citizen Services: What's Delivering Value Today?
• AI, Automation & Agent Experience: Beyond the Hype to Delivering Value
• Shared Government Challenges: Trust, Legacy & Transformation
• Citizen Experience in 2030: What Comes Next?

This is not a vendor showcase. It is a trusted environment for open discussion, peer learning and practical insight among those leading the next generation of government services.

To keep this event valuable for all, attendance is limited to 2 individuals per organisation and registrations are accepted on an invite only basis.