Cooplands, a celebrated British bakery chain, joined forces with Route 101 to optimise its Zendesk p...
Press Release/ Contact Centre/ AI & Automation/ Retail/ Customer Story
Shuanna Wilson, one of our Workforce Engagement (WEM) consultants, takes a closer look at the evolvi...
Customer Experience/ Contact Centre
Riverford, a leading UK organic farm and vegetable box delivery service business, has partnered with...
Press Release/ Contact Centre/ Retail/ Customer Story
Route 101 has successfully optimised Zendesk for BoyleSports, Ireland’s largest independently owned ...
Press Release/ Contact Centre/ Travel, Leisure & Hospitality/ Customer Story
Having trouble converting between Business KPIs and your Workforce Engagement Management (WEM) syste...
Customer Experience/ Contact Centre
Artificial Intelligence (AI) is set to play an even a bigger role in customer interactions this year...
Customer Experience/ Contact Centre/ AI & Automation
All About Food, a UK-based company renowned for bringing popular restaurant and coffee shop brands t...
Press Release/ Contact Centre
In today’s fast-moving digital world, contact centres are rapidly evolving to be more efficient, cos...
Customer Experience/ Contact Centre/ AI & Automation
9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...
Press Release/ Contact Centre
The adoption of artificial intelligence (AI) in contact centres is accelerating rapidly, driven by t...
Customer Experience/ Contact Centre/ AI & Automation
