Are these adoption mistakes derailing your AI strategy?

According to Gartner, 91% of customer service leaders are under pressure to implement AI. Yet, bridge-building between ambition and reality remains difficult.

So, what’s happening behind the scenes here? Often, the blocker isn’t the technology itself. Rather, it’s the shift in ways of working, team roles, and organisational readiness – as many find themselves unsure where to start, what to prioritise, or how to move forward without introducing unnecessary risk. All leading to costly adoption mistakes.

So how do you make sure your strategy doesn’t fall victim in the same way? Join our webinar for an in-depth discussion on how to navigate this transition thoughtfully; moving forward with confidence, at a pace that works.

In conversation with:

• Luke Cuthbertson, Head of Consulting Practice, Route 101

• Dara Kiernan, Leadership Development and Contact Centre Consultant

• Megan Jones, Call Centre Helper

You will leave with a clearer understanding of:

• The most common mistakes holding contact centres back

• How confidence, internal readiness, people, and processes intersect

• The different stages of tech adoption and what can realistically be achieved at each level

If you’re a CX or Contact Centre Leader under pressure to drive an AI strategy that really delivers, this session will help you to map out a measured, steady approach tailored to your organisation, your people, and your goals.