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Delivering smarter voice support with AI for Indenticare’s contact centre

11 June 2026

Delivering smarter voice support with AI for Indenticare’s contact centre
Bringing systems together to drive 30% more productivity for the Blackcircles team

24 March 2026

Bringing systems together to drive 30% more productivity for the Blackcircles team
Toolden improves customer service efficiency by 70% with platform optimisation and AI

23 February 2026

Toolden improves customer service efficiency by 70% with platform optimisation and AI
Route 101 supports Welsh broadband provider in creating a connected customer experience

08 September 2025

Route 101 supports Welsh broadband provider in creating a connected customer experience
Route 101 partners with leading UK retailer to transform customer support across three brands

04 September 2025

Route 101 partners with leading UK retailer to transform customer support across three brands
Route 101 partners with a leading youth charity to expand access to help

20 August 2025

Route 101 partners with a leading youth charity to expand access to help
Route 101 helps leading rail service provider deliver smarter travel support across channels

20 August 2025

Route 101 helps leading rail service provider deliver smarter travel support across channels
Global cruise line adopts AI-powered platform to expand digital service channels with Route 101

13 August 2025

Global cruise line adopts AI-powered platform to expand digital service channels with Route 101
Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101

23 July 2025

Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101
Utilities company teams up with Route 101 to drive Gamma Horizon expansion

14 April 2025

Utilities company teams up with Route 101 to drive Gamma Horizon expansion
Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages

14 April 2025

Fleet rental specialist improves operations with a reliable service platform, maintaining continuity and avoiding disruptive outages
British bakery chain advances customer support with automation, chat, and an optimised help centre

09 March 2025

British bakery chain advances customer support with automation, chat, and an optimised help centre
Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help

15 January 2025

Sports betting giant achieves 50% decrease in overall customer contact with Route 101’s help
Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions

15 January 2025

Organic farm and vegetable box delivery company transforms customer care with omnichannel and secure payment solutions
UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions

30 July 2024

UK food brand distributor partners with Route 101 to transform customer support with Zendesk solutions
Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk

23 May 2024

Leading wholesaler of confectionary cuts first reply time by 90% with Zendesk
Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event

04 March 2024

Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event
Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk

04 January 2024

Route 101 helps a rewards club to rebrand and relaunch the customer service estate with Zendesk
UK’s automotive contact centre transforms technology set-up to drive operational improvements

08 February 2024

UK’s automotive contact centre transforms technology set-up to drive operational improvements
Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions

23 May 2024

Top UK payment provider works with Route 101 to modernise its contact centre and workforce management solutions
Government agency streamlines its casework management and maximises efficiency with Route 101's help

15 March 2024

Government agency streamlines its casework management and maximises efficiency with Route 101's help
Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries

10 February 2023

Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries
BPO uses cloud contact centre software to double capacity during the pandemic

01 September 2022

BPO uses cloud contact centre software to double capacity during the pandemic
Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101

06 December 2022

Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101
Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service

09 June 2022

Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service
Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely

04 January 2022

Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely