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    The latest news, industry updates and insights

    Got a media enquiry? Get in touch at route101@touchdownpr.com

    Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations
    July 17th, 2024/ by Route 101

    Rev’d Up Results: Blackcircles Teams Up with Route 101 to Revamp Contact Centre Operations

    17th July 2024 - Blackcircles, a prominent UK online tyre retailer, has partnered with Route 101, a ...

    Press Release/ Industry News/ Call Centre Technology/ General
    July 9th, 2024/ by Route 101

    Sweet Success: Route 101 Shares How Hancocks Improved Response Times and Customer Satisfaction with a Custom Zendesk App

    9th July, Bristol - Route 101, a leader in customer engagement and communications solutions, is exci...

    Press Release/ Industry News/ Call Centre Technology/ General
    July 8th, 2024/ by Route 101

    Navigating the AI Seascape: 6 Insights Every CX Leader Must Know

    The adoption of artificial intelligence (AI) in contact centres is accelerating rapidly, driven by t...

    Latest News/ Customer Experience/ Call Centre Technology/ General/ Conversational AI
    June 11th, 2024/ by Route 101

    Case Closed: UK Planning Inspectorate Transforms Operations with Route 101 and Zendesk

    11th June 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre and...

    Press Release/ Industry News/ Call Centre Technology/ General
    April 2nd, 2024/ by Route 101

    Finding Zen in Zendesk: Why Keeping Things Simple Works

    In this interview, we're joined by James Ayers, Route 101's Zendesk Implementation Consultant. James...

    Call Centre Technology/ General
    March 18th, 2024/ by Route 101

    Route 101 partners with Ultimate – The Leading AI-Powered Customer Support Automation Platform

    Bristol, 18th March 2024 - Route 101, a trusted provider of next-generation SaaS customer engagement...

    Press Release/ General/ Conversational AI
    March 13th, 2024/ by Route 101

    Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

    14th March 2024, Bristol - Route 101 a leading provider of omnichannel customer engagement solutions...

    Press Release/ Industry News/ Call Centre Technology/ General
    February 26th, 2024/ by Route 101

    Unveiling CX Trends: Insights from Our Exclusive Event with Zendesk

    It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...

    Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
    February 22nd, 2024/ by Route 101

    Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

    22nd February 2024, Bristol - Route 101, a leading Systems Integrator specialising in Contact Centre...

    Press Release/ Industry News/ Call Centre Technology/ General
    January 31st, 2024/ by Route 101

    Mastering Zendesk Explore: Read Our Latest Zendesk Practice Interview

    We chat with Ashley Williams, Route 101's Zendesk Principal Implementation Consultant, on how embrac...

    Call Centre Technology/ General
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