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Whether we're hosting, speaking or exhibiting, discover the events bringing together customer experience leaders and technology experts.

Sarah Hunt NECCA Editted

12 November 2026

NECCA (North East Contact Centre Awards)
AdobeStock_1208391704

12 November 2026

Central Government Citizens Experience Forum
CCCExpo

18 November 2026

Call & Contact Centre Expo
Team work

24 November 2026

Build Your First AI Agent Workshop
Gov Transform Manchester

26 November 2026

Government Transformation North
Route 101 & Call Centre Helper Webinar 2026

26 November 2026

Webinar: Adoption Mistakes Derailing Your AI Strategy
Team work

11 February 2027

Build Your First AI Agent Workshop

Past Events & Webinars

AdobeStock_501716904

16 October 2026

The Forum Autumn Conference (Virtual)
Blackcircles Press Release

20 August 2026

Retail Insights: How Blackcircles Increased Productivity by 30%
From Cost to Value Building a Business Case for the Modern Contact Centre

03 February 2026

From Cost to Value: An AI Business Case
Hyperoptics Workforce Management Journey

22 April 2025

Hyperoptic's Workforce Management Journey
From Baby Steps to Giant Leaps How to Scale Your Contact Centre with Knowledge Base Webinar

16 December 2024

Vivobarefoot: Scale Your Contact Centre with Knowledge Base
Empathy meets Algorimths

23 October 2024

Empathy, Algorithms & AI: Revolutionising Customer Experiences
Retailers Level up your CX

07 September 2021

Retailers: Level Up Your Customer Experience in a Changing World
Re-Imagining Retail Adapting Your Strategy in this Strange New World

19 July 2021

Retail Insights: Holland & Barrett's evolving CX Strategy