We’re proud to share that our top CCaaS partner, NiCE, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS!
This recognition highlights why customers choose NiCE:
For over a decade, leading brands have trusted NiCE to turn customer experience into a competitive advantage—making operations smoother, more profitable, and more loved by customers.
Access your complimentary copy of the 2025 report to:
See an independent evaluation of CCaaS vendors
Understand vendor strengths and cautions—what to watch and what to weigh
Get expert guidance to inform your buying decisions
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest raings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*NiCE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NiCE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.
