Gartner Magic Quadrant for CCaaS 2022

Route 101 is delighted that its leading CCaaS partner, NICE CXone has been recognised as a Gartner® Magic Quadrant™ Leader for CCaaS for the eighth consecutive year.

This independent evaluation of nine of the leading CCaaS vendors examines completeness of vision, ability to execute and how well the solution equips organisations to deliver connected customer experiences. 

Download a copy of the 2022 Gartner Magic Quadrant™ report to learn more about:

  • Gartner’s independent perspective of the Contact Centre as a Service market
  • Why NICE CXone has been named a Magic Quadrant Leader for the 8th consecutive year
  • Top considerations to evaluate in your CCaaS purchasing decision, including an evaluation of nine top CCaaS providers

NICE CXone placed furthest overall for Completeness of Vision in the Leaders quadrant, helping organisations of all sizes to build lasting customer relationships with a complete cloud solution. 

Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, August 10, 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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