Gartner Magic Quadrant CCaaS 2021

NICE CXone has been recognized as a Gartner Magic Quadrant Leader for CCaaS for the seventh consecutive year and named the only Leader in both Contact Center as a Service (CCaaS) and Workforce Engagement Management (WEM). And this year, we’re also positioned furthest for completeness of vision. By partnering with a seven-time Leader, we believe you’ll gain the proven expertise and innovative technology to deliver winning CX every time. Don’t just fix your first-gen call centre. Transform it. With proven next-gen know-how.

Download a complimentary copy of the 2021 Gartner Magic Quadrant™ report where we believe you will learn more about:

  • Gartner’s independent perspective of the Contact Center as a Service market
  • Why NICE CXone has been named a Magic Quadrant Leader for the 7th consecutive year
  • Top considerations to evaluate in your CCaaS purchasing decision

Harness the power of real-time data with a next-gen CX platform that reduces customer effort, increases agent effectiveness, and drives revenue growth. Listen to the experts at Gartner. Their in-depth, independent analysis tells the whole story. Build relationships that last with CX that’s second to none—with NICE CXone, we believe the most complete, all-in-one cloud contact center platform on the market.

Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, August 10, 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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