NICE inContact CXone named a leader.

Forrester names NICE inContact CXone a leader in cloud contact centre software.


Choose the right software for your business with in-depth insights and competitive comparisons. 

NICE inContact CXone has been recognised as a leader by Forrester Research in The Forrester Wave : Contact Centre as a Service (CCaaS) Providers, Q3 2020. CXone is top ranked in "current offering" and "strategy" categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact centre providers. 


Download a complimentary copy of the report to learn: 

  • Which factors matter most when choosing cloud contact centre software
  • How Forrester evaluates CXone relative to other cloud contact centre vendors
  • Why now is the time to modernise to a cloud contact centre platform



"Shortlist NICE inContact when seeking innovative customer experiences across a wide set of channels with strong agent management capabilities." 
The Forrester Wave : Contact-Centre-as-a-Service (CCaaS) Providers, Q3 2020
Forrester Research Inc.


customer contact image