NICE named CCaaS leader in The Forrester Wave Q1 2023

Route 101 are thrilled that NICE have been named a leader in The Forrester Wave™: Contact Centre As A Service (CCaaS), Q1 2023 report. The study uses 34 criteria to evaluate the top CCaaS provider's offerings, strategy, and market presence.

The independent study highlights that NICE are a CCaaS world leader , placing them highest for both the strength of their current offering and their strategy. They also received among the highest scores for “performance,” “product vision,” and “innovation roadmap” criteria.

Read the full report for valuable insights on:

  • Advice on moving to the cloud
  • Guidance on evaluating current CX systems
  • Information on how to leverage the latest cloud technologies to improve CX and reduce costs

Fill out the form below to access the report

The Forrester Waveis copyrighted by Forrester Research, Inc. Forrester and Forrester Waveare trademarks of Forrester Research, Inc. The Forrester Waveis a graphical representation of Forresters call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
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