Agent Experience: Improving Agent Satisfaction

Transform CX by improving agent experience in your contact centre.

Are your agents empowered to deliver outstanding service, or are they forced to navigate disjointed tools, and bound by policies or KPIs that ultimately result in frustrated customers? Agent empowerment is a critical component of the effortless customer experience, yet according to ICMI research, 73% of agents receive less than 4 hours of ongoing training per month.

You can’t improve customer satisfaction without building a team of satisfied agents. Find out what it takes with latest research from agents themselves.

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