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LATEST WORK

Insights & Success Stories

events

27 April 2026

Government Transformation Summit 2026

We’re pleased to be attending this key public sector event focused on improving how government serves citizens. Join our roundtable as we explore practical ways organisations can design and deliver simpler, more human citizen experiences.

The Forum Customer Strategy & Planning Conference 2026

events

25 March 2026

The Forum Customer Strategy & Planning Conference 2026

We’re excited to be exhibiting this flagship industry event focused on raising standards in customer operations. Join us to explore the latest thinking, practical strategies, and innovations shaping the future of customer experience. Stop by our booth and say hello!

Route 101 Enables Blackcircles to Improve Productivity by 30% Through Unified Platform

News

24 March 2026

Route 101 Enables Blackcircles to Improve Productivity by 30% Through Unified Platform

Long-standing partnership empowers Blackcircles to consolidate CX technology and transform contact centre efficiency

News

06 March 2026

Celebrating International Women's Day

To mark International Women’s Day, we’re shining a light on the brilliant women in our team who are helping to shape the future of science, technology, engineering and mathematics (STEM) — both inside and outside Route 101. We sat down with two of our technical consultants, Carole McNally and ...

Toolden Deploys AI-Powered Customer Service with Route 101

News

24 February 2026

Toolden Deploys AI-Powered Customer Service with Route 101

UK based online retailer Toolden improves customer service efficiency by 70% with Zendesk optimisation and AI roll out, implemented by Route 101

events

13 January 2026

Route 101 Annual Customer Conference

The Route 101 Flagship Annual Customer event. This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees experienced honest insights, real-world stories, and a clear picture of what was next – giving them the knowledge to stay ...

resources

29 September 2025

The Zendesk AI Effect Report 2025

Organisations are rapidly transforming CX through the adoption of AI, with tangible benefits for both teams and customers. But what does this transformation look like in practice? To answer this, Zendesk surveyed approximately 1,700 users of AI for customer experience - including 350 Zendesk ...

The Total Economic Impact of Zendesk: A Forrester Report 2025

resources

11 July 2025

The Total Economic Impact of Zendesk: A Forrester Report 2025

A commissioned study conducted by Forrester Consulting on behalf of Zendesk found how a composite organisation generated $23.2M in net present value with payback in under six months. Download the full study to see how Zendesk drove measurable impact across service operations. What Forrester found: ...

resources

22 April 2025

Hyperoptic’s Workforce Management Journey

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Thank you! Please collect your badge

LATEST WORK

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Government Transformation Summit 2026

The Forum Customer Strategy & Planning Conference 2026

Route 101 Enables Blackcircles to Improve Productivity by 30% Through Unified Platform

Celebrating International Women's Day

Toolden Deploys AI-Powered Customer Service with Route 101

Route 101 Annual Customer Conference

The Zendesk AI Effect Report 2025

The Total Economic Impact of Zendesk: A Forrester Report 2025

Hyperoptic’s Workforce Management Journey

CX Services & Technology

Explore Route 101

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