TECHNOLOGY THAT SERVES PEOPLE. STORIES THAT INSPIRE CHANGE.
This year’s event unites CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees will experience honest insights, real-world stories, and a clear picture of what is next – giving them the knowledge to stay ahead of the curve.
WHAT TO EXPECT
Exclusive CCMA Research Launch
Discover persona-led insights into what customers expect from CX – from channel preferences, to personalisation, to the role of AI.
Real-life success stories
Join leading UK & Ireland organisations to hear how they considered their people, set and implemented their CX strategies.
Networking with peers
Meeting, swap ideas or build new partnerships with industry experts and CX leaders.
Technology up close
Explore an independently curated technology expo with live demos from best-of-breed CX technologies in one space.
Expert panels and Q&A sessions
Enjoy an agenda full of keynotes, panels and live Q&A sessions covering practical strategies to improve CX delivery, Personas, AI technologies, and more.
AI in real-world CX
Discover how leading teams used AI, automation, and agentic capabilities to work for both customers and agents and how to deliver real business outcomes.
OUR SPEAKERS
Stephen Yap Research Director CCMA
Russell Attwood CEO Route 101
Richard Simpson Chief Solutions Officer Route 101
AGENDA
REGISTRATION FORM
YOU'RE IN GREAT COMPANY
Teams from all sectors attend Route 101 Annual Conference. See who's joined us - and be part of it in 2026!
