Transform your CX with AI powered intelligence
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    Transform your CX with AI powered intelligence
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      Combine Zendesk, Amazon Connect, and Route 101's expertise for seamless customer service delivery.

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      Deliver exceptional customer experiences while reducing costs by 25%

      Book a Discovery Call

      Amazon + Zendesk + Route 101:

      Why choose our unified solution?

      Reduce Average Handling Time by 25% 

      Transform your contact centre efficiency with AI-powered routing and automation.

      Achieve 82% First-Touch Resolution 

      Provide agents with complete customer context across all channels.

      Deploy 60% Faster

      Leverage our rapid implementation methodology and expert support.

      Your guide to intelligent CX with Zendesk, Amazon Connect & Route 101
      RETURN ON INVESTMENT

      Deliver measurable results

      %

      Reduction in operational costs

      %

      Improvement in agent productivity

      %

      Customer satisfaction post implementation

      -18

      ROI within 12-18 months

      Take a guided tour and try our clickthrough demo:
      Event: Customer Experience in the Age of AI

       

      Key features

      Intelligent Self Service

      Intelligent Self-Service      

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      • Conversational IVR in 25+ languages
      • AI-powered chatbots
      • Voice authentication
      • Knowledge base automation
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      Expert Implementation

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      • Rapid deployment
      • Custom integration
      • Round-the-clock support
      • Ongoing optimisation
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      Enterprise-Grade Security

       

      • SC Cleared Personnel
      • Compliant infrastructure
      • Secure data handling
      • 24/7 monitoring
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      Testimonials

      Trusted by industry leaders

      Working closely with our clients to power joint success. 

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      CX Trends 2025

      Why Route 101?

      Zendesk Global Partner of the Year

      300+ Successful Enterprise Implementations

      24/7 Technical Support Team

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      Specialised Zendesk & Amazon Connect Practices

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      Get in touch

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      Fill out the form below, and one of our experts will reach out for an informal chat about your goals.

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      Bristol (HQ)

      Route 101 Ltd.
      The Conifers, Filton Rd
      Hambrook
      Bristol BS16 1QG

      +44 (0) 3330 110 400

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