Annual Customer Conference

This year’s event united CX leaders, innovators, and technology specialists to explore the latest developments in CX. Attendees experienced honest insights, real-world stories, and a clear picture of what was next – giving them the knowledge to stay ahead of the curve.

If you missed the event, or want to revisit any of the presentations, just click the images on the right to access the talks. Want to hear about our next conference or other upcoming Route 101 events? Get in touch – we’d love to hear from you!

Insights from top industry voices

We learned from recognised leaders in CX and technology who are influencing how brands interact with customers around the world.

Real-life success stories (not just theory)

We saw how well-known organisations transformed service delivery, increased agent engagement, and improved customer journeys.

Networking with peers

Whether swapping ideas or building new partnerships, we were surrounded by people who understand the reality of CX today.

Technology up close

Live demos from top vendors, along with a dedicated expo area, let us explore the tools transforming modern contact centres and helped us make smarter investment decisions.

Expert panels and Q&A sessions

We experienced a packed agenda full of practical strategies to improve CX delivery and get the most out of contact centres. This was our chance to question, discuss, and dive deeper.

AI in real-world CX

We discovered how leading teams used AI, automation, and agentic capabilities to support both customers and agents, seeing what’s working and how to deliver real business outcomes.