4 fantastic wines (with alcohol-free options), 2 tasting rounds with charcuterie, and a room full of CX innovators ready to discuss CX in 2026!

Back by popular demand, Elevate Northern CX returns for an evening of conversation, innovation, and networking – this time at the brand-new Just Eat HQ.

Date: Thursday, 5th February 2026
Time: 15:00 - 18:00+
Venue: Just Eat HQ, Maker And Faber, Plater Way, Riverside, Sunderland, SR5 2NJ

What's in store:

• Sip & Savour: Enjoy 4 carefully selected wines, with non-alcoholic options available for anyone who prefers something alcohol-free. All tastings will be guided by local experts.
• Tech Talk: This session explores what ‘good’ looks like for knowledge bases in modern contact centres, the problems they can solve, and how ownership is shifting as dedicated knowledge base managers become central to customer experience and advisor support.
• CX in the Real World: Just Eat will walk through their evolving CX journey - from adopting automation to embedding AI in day-to-day workflows - and discuss how these changes are improving advisor capability and customer outcomes.
• Network & Nosh: Connect with fellow CX leaders over delicious charcuterie boards and engaging conversations.

Agenda Highlights:

• 15:00 - Arrival (grab a glass and get comfortable!)
• 15:15 - Welcome & Introductions
• 15:30 - Delivering Great CX at Scale Session from Just Eat
• 16:00 - First Tasting Round
• 16:30 - "Modern Knowledge Management in the Contact Centre: From Content Store to Strategic Asset" Session from Fern Carey, Principal CX Consultant at Route 101 
• 17:00 - Second Tasting Round
• 17:30 - Open Forum Discussion (ask our speakers anything!)
• 18:00 - Networking at a local venue (optional and more details to follow)

This exclusive gathering is limited to 30 hand-picked CX and Contact Centre leaders from across the Northern regions.